Refund Policy
This Refund Policy governs payments made on the Vaksy platform, operated by Sharkify Technology Private Limited (Vaksy, we, us). It covers subscription plans, pay-per-use legal services, and in-app purchases processed through our payment gateway.
Summary. Most payments for services already rendered are non-refundable. Payments for services not yet delivered - including auto-renewed subscriptions cancelled within 24 hours - are eligible for a full refund. Disputes are resolved within 7 business days.
1. Payments covered
This policy applies to:
- Vaksy subscription plans (monthly and annual)
- Pay-per-consultation charges for advocate sessions
- Document drafting and legal review fees
- Call booking charges (Vakeel Saath Hai, companion sessions)
- Any other paid feature purchased through the Vaksy app or website
2. Eligible refunds
We will process a full refund in the following situations:
| Scenario | Refund | Timeline |
|---|---|---|
| Auto-renewal charge disputed within 24 hours of deduction | 100% | 5–7 business days |
| Annual subscription cancelled within 7 days of first purchase, no services used | 100% | 5–7 business days |
| Advocate session could not be conducted due to a platform error | 100% | 3–5 business days |
| Duplicate charge for the same transaction | 100% of duplicate | 3–5 business days |
| Payment debited but subscription / feature not activated | 100% | 3–5 business days |
| Call booking cancelled by the advocate with no rescheduled slot offered | 100% | 5–7 business days |
3. Non-refundable payments
The following payments are not eligible for a refund:
- Completed advocate consultations where the session was delivered in full
- Documents drafted, reviewed, or downloaded after delivery
- Subscription fees for months already consumed
- Monthly plan cancellations (the plan remains active until the billing period ends)
- Call bookings where the user did not join and did not cancel at least 2 hours in advance
- AI-generated legal summaries or dispute filings that have already been accessed
- Credits, tokens, or in-app currency once used
4. Partial refunds
For annual plans cancelled after the 7-day window but before 6 months of use, we may issue a pro-rata refund for unused months at our discretion. Write to us at hello@vaksy.in with your order ID and cancellation reason; we will respond within 5 business days.
5. How to request a refund
- Email hello@vaksy.in with the subject line "Refund Request - [your registered phone number]".
- Include your order ID or transaction reference, the date of the charge, and a brief description of the issue.
- We will acknowledge your request within 1 business day and resolve it within 7 business days.
- Approved refunds are credited to the original payment method (UPI, card, net banking). We do not issue refunds in cash or to a different instrument.
Payment gateway timelines. Once we initiate a refund, the credit typically appears within 5–10 business days depending on your bank or UPI provider. Vaksy is not responsible for delays on the bank's end after the refund has been initiated.
6. Chargebacks
If you raise a chargeback with your bank before contacting us, we reserve the right to suspend your account pending investigation. We strongly encourage reaching out to us directly first - most issues are resolved faster that way. Fraudulent chargebacks may result in permanent account termination.
7. Subscription cancellation
You can cancel your subscription at any time from the Profile → Subscription section in the app. Cancellation stops future renewals; it does not trigger a refund for the current billing period unless you fall within the 7-day window described in Section 2. Your access to paid features continues until the end of the period you have paid for.
8. Grievances
If your refund request is not resolved to your satisfaction, you may escalate to our Grievance Officer as per the IT (Intermediary Guidelines) Rules, 2021. Details are available on the Grievance Officer page.
9. Changes to this policy
We may update this policy from time to time. Material changes will be notified via in-app notification or email. Continued use of the platform after the effective date constitutes acceptance of the revised policy.
10. Contact
For refund queries write to hello@vaksy.in.
Sharkify Technology Private Limited, Hyderabad, Telangana, India.