Terms of Service

These Terms of Service (the Terms) form a binding agreement between Sharkify Technology Private Limited, operating under the brand Vaksy, with its registered office in Hyderabad, India (Vaksy, we, us), and you (the User). By creating an account or using vaksy.in or the Vaksy mobile app (together, the Platform), you accept these Terms.

These Terms are an electronic record within the meaning of the Information Technology Act, 2000, and are published in accordance with Rule 3(1) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. No physical or digital signature is required.

1. Eligibility and account

• You must be a natural person, at least 18 years of age, and competent to contract under the Indian Contract Act, 1872. Entities may use the Platform through an authorised representative.
• You agree to provide accurate, current and complete information during sign-up and to keep it updated. KYC may be required before certain features are enabled.
• You are responsible for the security of your account credentials, OTPs and devices. Notify us immediately at hello@vaksy.in of any unauthorised access.

2. What Vaksy is and is not

Vaksy provides software, AI assistance (Kanoon AI), matter management, secure storage and routing. Vaksy does not give legal advice and is not responsible for the professional advice, conduct or work product of advocates. Use of the Platform does not create an attorney-client relationship with Vaksy.

3. Acceptable use

You agree not to use the Platform to:

• commit, plan, facilitate or further any offence under the Bharatiya Nyaya Sanhita, 2023 or any other law;
• upload content that is obscene, defamatory, harassing, inciting violence, infringing intellectual property, impersonating another person, or otherwise prohibited under Rule 3(1)(b) of the IT Rules, 2021;
• scrape, crawl, reverse-engineer, decompile or attempt to extract source code or data, or use automated agents other than those we publish APIs for;
• circumvent rate limits, security controls or access controls;
• misrepresent your identity or your status as a party to a matter;
• interfere with any user, advocate, vendor or the Platform itself.

We may suspend or terminate access, with or without notice, for material breach. We may also remove content that, in our reasonable view, violates these Terms or applicable law.

4. Payments, subscriptions and refunds

• Subscription plans are billed in advance, monthly or annually, in Indian Rupees, plus applicable GST. Charges are made by RBI-regulated payment aggregators.
• 7-day cooling-off: on your first paid subscription, you may cancel within 7 days of the first charge for a full refund, provided you have not consumed advocate consultation time.
• No refunds on consumed advocate time: fees paid for consultations, drafting hours or any time actually delivered by an advocate are non-refundable.
• Subscriptions renew automatically until cancelled. You can cancel renewal at any time from Settings › Billing; access continues till the end of the paid period.
• Disputes about a charge must be raised within 30 days of the invoice date by writing to hello@vaksy.in.

5. Engaging an advocate

When you accept an engagement, a separate contract is formed directly between you and the advocate. Vaksy is not a party to that contract. Fees, scope, deliverables and timelines are set by the advocate. Vaksy may facilitate payment, invoicing and document exchange as a convenience.

Advocates listed on the Platform represent that they hold a current Bar Council enrolment. Vaksy verifies enrolment at empanelment but does not warrant the outcome of any matter or the quality of professional services rendered.

6. Intellectual property

• Your content stays yours. You retain ownership of facts, documents, drafts and prompts you provide. You grant Vaksy a limited, non-exclusive licence to host, process and display your content solely to operate the Platform for you.
• Our Platform stays ours. Vaksy, the logo, Kanoon AI, the user interface, templates, source code, documentation and underlying models are owned by or licensed to Sharkify Technology Pvt Ltd and protected by the Copyright Act, 1957, the Patents Act, 1970, the Trade Marks Act, 1999, and applicable law.
• AI output: output generated by Kanoon AI in response to your prompts is licensed to you for your matter. You are responsible for reviewing AI output before relying on it; AI may be incomplete or inaccurate.

7. Suspension and termination

• You may terminate your account at any time from Settings › Account › Close account, or by writing to hello@vaksy.in.
• We may suspend or terminate your account on notice for breach of these Terms, on receipt of a lawful order, or where required by law.
• On termination, retention of your data is governed by our Privacy Policy, including statutory retention periods.

8. Disclaimers

The Platform is provided on an as-is and as-available basis. Subject to mandatory consumer rights under the Consumer Protection Act, 2019, Vaksy disclaims implied warranties to the maximum extent permitted by law, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Vaksy does not warrant uninterrupted availability, error-free operation, or any specific legal outcome.

9. Limitation of liability

To the maximum extent permitted by Indian law:

• Vaksy is not liable for indirect, incidental, special, consequential or punitive damages, including loss of profit, loss of opportunity, loss of goodwill, or loss arising from advocate conduct or AI output.
• Vaksy's aggregate liability for any claim, in contract, tort or otherwise, is limited to the total fees actually paid by you to Vaksy in the twelve (12) months preceding the event giving rise to the claim.
• Nothing in these Terms excludes liability that cannot be excluded under Indian law, including liability for fraud or for death or personal injury caused by gross negligence.

10. Indemnity

You agree to indemnify and hold Vaksy harmless from claims arising from your breach of these Terms, your unlawful use of the Platform, or your infringement of third-party rights.

11. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to mandatory consumer rights, the courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute arising from or in connection with these Terms or the Platform. The parties shall first attempt to resolve disputes by good-faith negotiation through the Grievance Officer; failing which, parties may proceed to courts of competent jurisdiction at Hyderabad.

12. Grievance Officer

In accordance with the IT Act, 2000 and the DPDP Act, 2023, our designated Grievance Officer is:

13. Changes to these Terms

We may revise these Terms from time to time. Material changes will be notified by in-app banner and email at least 7 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance. If you do not accept the revised Terms, you may close your account before the effective date.

14. Miscellaneous

• Severability: if a provision is held unenforceable, the remaining provisions remain in force.
• No waiver: our failure to enforce any right is not a waiver.
• Assignment: you may not assign these Terms; we may assign to an affiliate or to an acquirer of our business.
• Notices: we will send notices to your registered email. You may send notices to hello@vaksy.in.
• Entire agreement: these Terms, the Privacy Policy and any plan-specific terms form the entire agreement between you and Vaksy.